SHOPPING INFORMATION

We are currently only shipping within the continental United States of America, and in certain instances Canada.

If you would like to place an order to Canada, please contact us.

If you would like to place an international order, please seek out the services of a freight forwarding company in the United States, as we can ship to them for free.

We take pride in having some of the best prices around. If you think you’ve found a great deal online but wish to shop with us, give us a shout and we will do our best to meet or beat that price. Simply call us during regular hours at 1-866-GRN-ENVY or email sales@greenenvysupply.com with “Price Match” in the subject line. Include a link to the product(s) on the other company’s website.

The item(s) in question must be in new condition and 100% identical. The other company must be valid in the industry and have the product in stock. Additional taxes and fees may apply. Coupons and codes may not be valid when doing price match.

Processing time for orders is typically between 1-2 business days. Standard ground shipping on average is between 3-5 business days. Orders placed before noon PST have a chance of being processed the same business day.

Expedited 2-day shipping is available on most orders for an extra charge.

We ship via FedEx, UPS, and USPS. Some orders (primarily larger orders on pallets) require the services of third-party freight carriers. If this is the case we will contact you to arrange delivery, lift gate services, etc.

Warranties are provided through the product manufacturer. Most of our products come with a minimum of one year manufacturers warranty, if not longer. Please read and be aware of the individual products’ warranty information before purchasing.

Our policy states that you have 48 hours upon receiving a damaged or defective product to report it damaged or defective.

All issues must be submitted to sales@greenenvysupply.com. Please send a picture of the damaged or defective product along with a brief description to help expedite the replacement process.

Once you contact us, we can begin the RMA (return merchandise authorization) process, which typically takes 24-72 hours.

AFTER ORDERING

Most orders can be canceled any time before they ship for no fee and a full refund. Some products are made to order and if canceled a fee may apply. Once an order has shipped it is considered fulfilled and no longer eligible for cancelation; the return process will need to be started which may require a restocking fee.

To request an order cancelation please contact us as soon as possible via email or phone, support@greenenvysupply.com or 1-866-476-3689. If you call after hours please leave a voicemail with your name and order number. We cannot guarantee any attempts to cancel an order; orders are not considered canceled until you have been notified by us via email or phone that we were successful in stopping the shipment.

Tracking information will be sent via email, typically within 2 business days of the order date. Please check your spam folder.

Orders can be tracked via the “Track My Order” button in the header of the website or by clicking here. You must have your Order ID number, which can be found in your order confirmation email.

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Ask us a question.